Skip to main content
Home
The Online Resource for Modern FP&A Professionals
Please register to receive the latest FP&A news, updates and tips Login

Main menu

  • Home
  • FP&A Insights
    • FP&A Trends Digest
    • FP&A Trends Research
    • FP&A Trends Insight Paper
    • FP&A Trends Survey
    • Short Videos
    • Our Contributors
  • FP&A Events
    • International FP&A Board
    • FP&A Trends Webinars
    • Digital FP&A Circles
  • AI/ML Committee
    • Introduction
    • Members
    • Resources
    • Meetings
  • FP&A Tools
    • FP&A Trends Maturity Model
  • About Us
    • Company Policy
    • Privacy Policy
    • Editorial Guidelines
    • Our Ambassadors
    • Our Sponsors & Partners
    • Contact Us
image
Acquiring Soft Skills – Learn from Other Teams
June 4, 2020

By Marco Singh, Commercial Finance Director at Ensono

FP&A Tags
FP&A Team Building
FP&A Skills

soft skillsWe are, by all accounts, in the middle of a digital revolution and not only is it changing the way we interact and do business, but it is also shaping how a finance function operates. 

This is the third of three blogs. The first assessed some of the predictions that are being made about the future role of finance, highlighting amongst other things the role of technology in automating tasks and processing and analysing data. 

The second blog discussed the importance of improving your digital IQ, a term used by PWC for corporates but something that I believe should also be applied to individuals. 

This last blog focuses on identifying the soft skills needed to complement your technical, planning and analytical skills, together with your digital knowledge. It also suggests who in the organisation is best placed to share their top tips.

Nothing new, but still important

One of the conclusions from a study over 20 years ago from KPMG (Future of Finance: a guide for business users, 1998) was that Finance professionals would need to improve their soft skills, specifically:

  • "effective interpersonal skills
  • a consultative approach; and
  • an excellent coaching ability”.

I think this is still relevant today particularly for Commercial Finance/ FP&A professionals. It was also echoed in a similar study 10 years ago by the same company.  Today, a recommendation to pursue similar skills can be found in any of the publications from the big four accountancy firms or professional accountancy bodies.

I like the slightly different take from CIMA that amongst other things covers questioning as a skillset in its own right. It describes the value of questioning as follows:

“The curiosity of a question is worth a million answers. It has the ability to inspire and compel people to think and act.”

Other soft skills and how they might be deployed, have already been covered in my previous blogs such as storytelling and stakeholder management.

Before embarking on a course, leverage the knowledge within your organisation

There are lots of excellent training courses available for Commercial Finance/ FP&A professionals who want to improve their soft skills and hopefully your HR teams will have in-house resources available.

Another option is to “kill two birds with one stone”. I believe that Commercial Finance/ FP&A will become more integrated with the rest of the business (covered in a previous blog). In connecting with various departments and trying to understand the business, you can also pick their brains in terms of how to improve certain soft skills. The following examples are illustrative only (I know that a lot depends on the quality of the individual), but hopefully this should get you thinking about the strengths of various departments and what you can learn from them.

a. Influencing
To a greater or lesser extent, all Sales teams focus on influencing their customers to buy their products or services. There will almost certainly be best practices deployed by this team that can be transposed to basic influencing skills in any environment.

b. Communicating / Storytelling
You probably don’t need to go any further than your Corporate Communications team to get some tips on how to package basic facts into core messages and a compelling message or story. E.g. explaining monthly performance and variances. If such a team does not exist, then your Marketing team will also likely possess this skill set.   

c. Stakeholder Management / Collaboration
Whilst all teams have stakeholders to manage, in my experience Product (or New Product) teams have the most diverse stakeholders to manage – having to ensure all areas of the business have contributed and are on board when managing a product or deploying the latest innovation. E.g. they may have some helpful insights in managing all the stakeholders involved during a planning process. 

d. Organisation / Prioritisation
In balancing time, cost and quality, Project (or Programme) Managers need to have sight of all the moving parts. As with all these suggestions I’m not saying project managers are the sole experts at being organised, however there will almost certainly be lots of discrete examples they can draw upon to illustrate the successful use of this skillset. 

e. Questioning
Any support/ control function is likely to be adept at questioning in order to deliver on their objectives e.g. Compliance or risk will use questioning as part of their toolkit to identify areas of concern. Your colleagues in Finance will also be doing this during most month ends! 

Concluding takeaway  – keep improving your softer side, other teams can help

Studies about the future of finance from the big four accountancy firms (as far back as 20 years ago) have regularly highlighted the importance of soft skills such as stakeholder management, collaboration and communication. 

Today and in the future, I believe it will be no different. In fact, with the rate of business & technological change increasing, the need for finance professionals to learn, adapt & interpret new things will be critical. As well as utilising training courses and in-house programmes, I’d recommend looking to other teams within your organisation who may well have relevant best practises and tips to share with you.

The article was first published in Unit 4 Prevero Blog

The full text is available for registered users. Please register to view the rest of the article.
  • Log In
  • or
  • Register

Related articles

FP&A Soft Skills: the Differentiator between a Good and an Effective Business Partner
September 21, 2017

In this episode of the FP&A Trends Video Series,  Hyder Hasan, Global Finance...

Read more
Strategies to Solve the Soft Skill Shortage in FP&A
September 23, 2019

Strong programming skills (R, SQL, Python, VBA) are coming up frequently as requirements to be successful...

Read more
FP&A: Soft Skills
May 19, 2017

Soft skills are the differentiating factor between a good business partner and an effective business partner...

How FP&A Teams Can Successfully Cooperate with Other Departments
December 17, 2018

The below article summarises an approach developed throughout the years of my work and explores ways...

Read more
Cross-functional
Why FP&A Professionals are Best Suited to Make Cross-Functional Movements
December 22, 2020

The increasing levels of business partnering and integration, new opportunities in functions outside finance are becoming...

Read more
Are Cross-Functional Projects Important For FP&A Business Partners?
January 13, 2020

Do you believe cross-functional projects help in improving FP&A Business Partners’ interpersonal skills, strengthening their relationships...

Read more
+

Subscribe to
FP&A Trends Digest

We will regularly update you on the latest trends and developments in FP&A. Take the opportunity to have articles written by finance thought leaders delivered directly to your inbox; watch compelling webinars; connect with like-minded professionals; and become a part of our global community.

Create new account

image

Event Calendar

Pagination

  • Previous
  • May 2025
  • Next
Su Mo Tu We Th Fr Sa
27
28
29
30
1
2
3
 
 
 
 
4
5
6
7
8
9
10
11
12
13
14
15
16
17
Transforming FP&A Together: Human & AI Synergy
 
18
19
20
21
22
23
24
Moving from FP&A to Extended Planning and Analysis (xP&A)
 
Five Critical Roles for Building a World-Class FP&A Team
 
25
26
27
28
29
30
31
FP&A Business Partnering and AI: A New Era
 
All events for the year

Future Meetings

The Face-to-Face Amsterdam FP&A Board
The Face-to-Face Amsterdam FP&A Board Transforming FP&A Together: Human & AI Synergy

May 15, 2025

The Face-to-Face Milan FP&A Board
The Face-to-Face Milan FP&A Board Moving from FP&A to Extended Planning and Analysis (xP&A)

May 20, 2025

The Face-to-Face Frankfurt FP&A Board
The Face-to-Face Frankfurt FP&A Board Five Critical Roles for Building a World-Class FP&A Team

May 22, 2025

BPAI
The FP&A Trends Webinar FP&A Business Partnering and AI: A New Era

May 28, 2025

The Face-to-Face London FP&A Board: Data Management & Analytics: Unlocking FP&A Value
The Face-to-Face London FP&A Board Mastering Data in FP&A: Smarter Analytics, Better Decisions

June 5, 2025

FP&A Trends Webinar The Evolving Role of FP&A: From Number Cruncher to Strategic Advisor
The FP&A Trends Webinar Making FP&A Teams Fit for the Future

June 11, 2025

The Face-to-Face New York FP&A Board
The Face-to-Face New York FP&A Board From Insight to Impact: FP&A Business Partnering in Action

June 17, 2025

The Face-to-Face Sydney FP&A Board
The Face-to-Face Sydney FP&A Board Modern Financial Planning and Analysis (FP&A): Latest Trends and Developments

June 26, 2025

The Face-to-Face Singapore FP&A Board: Modern Financial Planning and Analysis (FP&A): Latest Trends and Developments
The Face-to-Face Singapore FP&A Board Modern Financial Planning and Analysis (FP&A): Latest Trends and Developments

July 8, 2025

AI/ML FP&A
AI/ML FP&A
Data and Analytics
Data & Analytics
FP&A Case Studies
FP&A Case Studies
FP&A Research
FP&A Research
General
General
Integrated FP&A
Integrated FP&A
People and Culture
People and Culture
Process
Process
Technology
Technology

Please register to receive the latest FP&A news, updates and tips.

info@fpa-trends.com​

              

Foot menu

  • FP&A Insights
  • FP&A Board
  • FP&A Videos

Footer countries

  • Amsterdam
  • Austin
  • Boston
  • Brisbane
  • Brussels
  • Chicago
  • Copenhagen
  • Dubai
  • Frankfurt
  • Geneva
  • Helsinki
  • Hong Kong
  • Houston
  • Kuala Lumpur
  • London Board
  • London (Circle)
  • Melbourne
  • Miami
  • Milan
  • Munich
  • New York
  • Paris
  • Perth
  • Riyadh
  • San Francisco
  • Seattle
  • Shanghai
  • Singapore
  • Stockholm
  • Sydney
  • Tokyo
  • Toronto
  • Washington D.C.
  • Zurich

Copyright © 2025 fpa-trends.com. All rights reserved.

0