The CEO walks into the CFO’s office and says, “You need to take more ownership of the customer experience and the professional development within and beyond your team. Even a few years’ ago many CFOs would have thought, and some still might think, is that the beginning of a joke?

A definition of quality is “a distinctive characteristic possessed by someone.”  The work of FP&A practitioners focuses on thinking and learning about how financial activities – earning revenues, incurring costs, generating cash flows – affect organizations.  The thinking and learning about this relationship require a mindset that creates results.