The CEO walks into the CFO’s office and says, “You need to take more ownership of the customer experience and

Framing is how situations are presented to people. How situations are presented affect the decisions that people make. Framing has

A definition of quality is “a distinctive characteristic possessed by someone.”  The work of FP&A practitioners focuses on thinking and

An important characteristic of FP&A practitioners is a commitment to continuous improvement.  There are a number of ways for FP&A

In his book THINKING, FAST AND SLOW Daniel Kahneman describes two schools of psychology within the study of decision making